Privacy


Data Protection

Privacy Policy

We hold personal information in three places know as 'the database', 'the website' and our 'order system'
'The website' refers to the platform we use to run stephaniengdesign.com.
'The database' is the platform we use to collect and store email addresses of people that want to receive marketing communications from us, namely our email newsletter.
The 'order system' is used to process and fulfil all our online and in-store orders.
You can request for us to delete information we hold for you on the website or the system at any time, presuming there are no outstanding orders or payments. Please email hello@stephaniengdesign.com with the subject line 'DELETE MY ACCOUNT' using the corresponding email address.

The database
We use the database to send these marketing emails to people who have given us their information and consented to receive communications from us.
We also use the database to send transactional emails to customers who have made purchases directly from Stephanie Ng Design Studio.
Any person in the database can opt in or out of marketing emails when completing an order through the shopping cart page or by emailing us.
Likewise, any person can unsubscribe and be removed from the database at any time with immediate effect, by clicking the Unsubscribe link in the footer of the last marketing email they received and confirming their un-subscription.
The website
We an ecommerce platform to take online and instore orders and payments.
When an account is setup on the website, or an order is placed, we securely collect and store personal information to enable us to fulfil that order.
We also transfer some of your information from the website to the database in order for us to send you transactional emails (order confirmation, delivery information, after sale support). You have the choice to opt-into the database via the website if you would like to receive marketing communications from Stephanie Ng Design Studio.

Order System

We use the system to process and fulfil our online and direct orders through our studio. The order system processes information from the website and instruct our order fulfilment parties to deliver goods or services to our customers.
You can request for us to delete information we hold for you on the website or the system at any time, presuming there are no outstanding orders or payments. Please email hello@stephaniengdesign.com with the subject line 'DELETE MY ACCOUNT' using the corresponding email address.


Cookie Policy
What Are Cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram and Pinterest will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.