Pick up / Collection
You will receive a call when your items are ready and available for collection from our showroom. Please note all orders can be collected from our showroom from Monday to Saturday between 10am to 5pm. Collections may be acceptable outside of these times and on Sundays but only subject to prior arrangement and at least 1 day in advance.
To organise freight we require an exact order and delivery address. Please ensure that there will be someone available to receive and sign for the goods. Freight charges are dependent on the quantity, weight and size of boxes, and finally the distance to travel. Deliveries cannot be made to P.O. Box addresses. The exact delivery times are dependent on the freight company and customs etc. therefore cannot be guaranteed. However we will do our very best to ensure you will receive your product within a specified date period.
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange option or credit subject to meeting the requirements specified below.
You are entitled to choose repair OR exchange OR credit if the products you’ve bought are:
- Faulty or broken; or
- Significantly different to the product description or photographs shown on our website (bearing in mind colours may not be reproduced exactly the same as in the photographs and you should expect some slight variations);
We are happy to exchange an item providing:
- The item is returned within 7 days of the purchase date in its original packaging and with your receipt as proof of purchase. The cost of returning the product and re-delivery of exchanged items is borne solely by the customer.
- After 7 days and within 30 days of purchase, only a store credit or exchange of goods can be made. The cost of returning the product and re-delivery of exchanged items is borne solely by the customer.
- Orders for non-standard or custom-made bespoke items cannot be cancelled once production has been scheduled for manufacturing or after required materials have been purchased.
- No refunds, exchange or credit can be given for items that are soiled, damaged or broken after receipt of the items and without the original packaging.